TYPE:ServiceMODEL:AtlasYEAR:2021
Everyone was professional, kind, and all services explained.
Average Score (351 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
I was able to make a service appointment that worked well with my schedule. The service agent was personable and efficient. I was kept informed of the service progress and contacted when my car was ready. Pickup was quick and easy. Everyone I encountered was friendly
TYPE:ServiceMODEL:TiguanYEAR:2023
Chelsie is phenomenal. She gets it right every time. Unfortunately, when I scheduled my repair for an oil leak no one mentioned to me that I was also due for my 40,000-mile service. A week later received an email that I would have to bring it in before my 40,000-mile service expired. Aggravating with a busy schedule to be there twice in two weeks when could have been avoided.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2019
I’ve always had my service here since 2019. Since that time, they have always accommodated a detail inside, and never charged 3% for a credit card. When you’re spending $2,000, that’s ridiculous. I won’t be back. Disappointed in the service this time around.
TYPE:ServiceMODEL:PassatYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2019
The advisor was extremely friendly and very informative when I picked up
TYPE:ServiceMODEL:AtlasYEAR:2022
Service is explained in detail up front. The video walkthroughs by the technician are a good feature too.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Scheduling easy. Communication with the service representative was satisfactory. Assume work was performed as required. No issues.
TYPE:ServiceMODEL:Golf GTIYEAR:2018