Average Score (351 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

351 Ratings

4.7 Average

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  • Ryan R.04-06-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Tim, Blake, and Austin were all great to work with, very friendly knowledgeable. Much of our communication was via text, which made the whole process much easier, considering we live 90 minutes away.

  • Adeyinka W.04-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    My vehicle had a 30k service done, but due to an electrical issue it was kept for almost a week. However due to the way it was handled by the service tep Brandon, it was a relatively painless experience and did not impact my normal schedule.

  • Robert M.04-04-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

  • Sue W.04-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    I always enjoy your the service managers. So polite and helpful. On

  • William C.03-31-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    I chose this rating because for the second time, I got told false information over the phone that I discovered was false when I arrived at the service center for my repairs. While the issue got resolved in the end, I was not pleased with the situation nor with the way that the situation was handled.

  • Danial D.03-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Raymond Montanez did an excellent job as a service advisor. He was polite and made sure I was aware of the service process.

  • Kara F.03-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Friendly and professional team, love the video describing what was found.

  • Charles F.03-30-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Thomas A.03-30-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

  • Kimberly J.03-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Every employee is customer focused and knowledgeable