Average Score (351 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

351 Ratings

4.7 Average

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  • Scott P.03-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Chelsie was efficient and informative on the warranty work being doing.

  • Julia G.03-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Marc D.03-26-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Brandon was very helpful and communicative, but we had to take it back to get some service lights turned off and now a back part of the trim is falling off. We haven't done anything with the vehicle other than this service.

  • Steven C.03-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Always top notch service, thanks!

  • Ronald P.03-24-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Service staff and mechanics know their stuff, always put customer’s interest a head of line

  • Sarah H.03-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Thorough and professional. As always, I left with a clean car! No pressure to purchase add-ons.

  • Austin H.03-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Service department is always a joy, Brandon always takes care of my and keeps me in the loop with my parts and status of my car and always makes pickup and drop off seamless and quick.

  • Samuel B.03-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Mark G.03-21-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    Great customer service.

  • Andrew P.03-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Chelsea was amazing, great communication and explained everything that was done in a way that was easy to understand. I appreciate all the work they did and am happy people like Chelsea work for MAG.