Average Score (351 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

351 Ratings

4.7 Average

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  • Kevin W.03-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Perfect service and they took me to work and picked me up, and kept me updated on the status of my service work.

  • Alanna A.03-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Kevin S.03-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I was promised a certain feature install, but it appears that I paid for nothing. I am owed over 550$ for work not performed.

  • Stephanie G.03-05-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    My experience was fantastic! The wait time was quick and accurate for the estimate I was given. Excellent communication and included a full thorough video inspection. Very pleased, Ali was great!

  • James H.03-05-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    I came in without an appointment and was warmly received, the service adviser listened carefully and suggested they could do my 10,000 mile service and check the problem that brought me in. Hour and a half later all was done and I was on my way!

  • Rubens R.03-05-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Fred A.03-04-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Everything went smoothly.

  • John B.02-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Taylor H.02-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    The overall experience was wonderful! Chelsea did a great job overall and was very helpful for the whole experience!

  • Richard W.02-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018