6335 Perimeter Loop Road
Dublin, OH 43017
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great service! The entire process was super easy, and I was kept informed on the status of my vehicle the entire time. The video updates are great! Also, every time I encounter Chelsea, she is very friendly and provides excellent customer service.
TYPE:ServiceMODEL:TiguanYEAR:2022
My service contact went out of his way to solve my problem. Thank you.
TYPE:ServiceMODEL:ArteonYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2018
A major dent left on my vehicle while under your care. But Chelsea did everything in her power to make it right and I appreciate that. I'm just a lucky one, my key was lost on a previous visit too.
TYPE:ServiceMODEL:JettaYEAR:2019
You had a mandatory vehicle inspection fee of $200. This was all done to find out the cause of the problem was exactly what I said it was prior to service. If my regular shop was available I wouldn't have done business with you, you charge too much for your services.
TYPE:ServiceMODEL:ArteonYEAR:2019
Everything done as expected and I was kept informed of the progress. Pleasant facility to wait with good WiFi service so I was able to get things done while waiting.
TYPE:ServiceMODEL:AtlasYEAR:2021
Your prices are over charged, the 3% that you charge for credit card use goes above what the companies charge you for the use of their visa or MasterCard system. Not sure the underlying motivation for the 3% charge but it seems to me that this an attempt of your company to make even a larger profit at the expense of the consumer. That along with the surcharges for service in the small print makes it nauseating to work with this MAG company. Nothing against the staff, but the people that direct this company.
TYPE:ServiceMODEL:JettaYEAR:2023
Customer service is always so nice. Both the person who initially checked me in and the guy who hopped in to assist in a pinch. Top tier service and they gave me some advice that was wildly helpful.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The VW team @ Mag always take great care of my cars. Effortless and fast.
TYPE:ServiceMODEL:TiguanYEAR:2022
Very friendly staff and I loved the video they sent me via text while working on my car as an update!